Resolution of Ethical Conflicts, Concerns and Issues


Staff members in the Division of Student Affairs strive to perform their responsibilities in an ethical and professional manner. However, when ethical conflicts, concerns, or issues occur, they should be addressed in an educational and supportive manner. Discussions addressing ethically-questionable actions must not occur in an atmosphere of gossip or innuendo but in one of objectivity and discretion.

The following guidelines will be observed when an ethical dilemma occurs. These guidelines are recommended only for the discussions of ethically-related matters for which no other University policies apply. Under no circumstances will these guidelines precede or supplant established University policies and procedures governing personnel actions, student conduct, sexual or other forms of harassment, etc.

I. Clarification of Ethical Questions

When an individual either observes or is part of a situation where ethically-questionable behavior occurs, it is vital to understand the circumstances as fully as possible. This may require a review of this document, tactful and discreet discussion with colleagues in order to clarify perspectives, and/or a discussion with one's immediate supervisor or with the University Ombudsman.

In this preliminary stage, the University Ombudsman is available to help determine whether the concern is ethical in nature, as well as to identify goals and/or options for resolution. This consultation is confidential and focuses on clarification of the issue.

II. Options Towards Resolution

Option 1

If one believes the activity is ethically questionable, and if one is comfortable doing so, discuss concerns with the person(s) whose behavior appears questionable. This discussion should be approached in the spirit that the issue can be resolved as a result of the discussion. If the matter remains unresolved, you may utilize Option 2 or Option 3.

Option 2

While it is strongly encouraged that ethical differences be resolved by the parties involved, this may not be possible or be the most practical or effective approach. If one believes the activity is ethically questionable, and if one does not feel comfortable discussing his/her concerns with the person(s) whose behavior appears questionable, one can request that a discussion occur with facilitation from the University Ombudsman. If the issue remains unresolved, even with the University Ombudsman's assistance, then the individual can pursue the matter with the Office of the Vice President for Student Affairs.

Option 3

This option is to request a meeting with the person who is involved in the ethically questionable conduct and his/her supervisor.

The person requesting the meeting, i.e. the person who has observed or is a part of the situation where ethically-questionable behavior occurs, may ask that another person within the Division of Student Affairs, similar in rank to the supervisor, be present, and this person must be acceptable to all three parties. This request should be made only if it is considered to be necessary for the matter to be fairly reviewed and resolved.

If the matter remains unresolved after this discussion, then it can be referred to the University Ombudsman. Should the conflict not be resolved with the assistance of the University Ombudsman, then the individual can pursue the matter with the Office of the Vice President for Student Affairs.

It is strongly encouraged that ethical differences be resolved directly by the parties involved. When this is not possible or the most practical or effective approach, the University Ombudsman is a resource in his/her official role of conflict resolution specialist. If the Ombudsman pursues the matter, it will be handled in accordance with the prescribed procedures of conflict resolution with the final recourse being the Office of the Vice President for Student Affairs.

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